By mail: Pineapple Seed Customer Services, 247 Tanglewood Dr, Richmond, CA 94806
By e-mail: Click here to e-mail Pineapple Seed customer service.
SHIPPING INFO:
Jewelry shipping is $6.75 flat fee (Domestic Priority).
We ship all packages with USPS Priority Mail.
Shipment to Canada, Mexico and Central America is $15 flat fee (international Priority).
For international shipping to the Western Europe, intl' Priority shipping is $20.
Shipment to Australia and New Zealand is $25.00 flat fee (international Priority)
All others, please contact us for more info.
Intl' buyers are responsible for custom clearence and related duties.
Orders usually ship within 2 business days. If any of the items that you ordered are out of stock we will notify you immediately.
Orders placed on Friday, Saturday or Sunday will be shipped the following Monday.
RETURNS + EXCHANGES:
Please be advised that orders placed now will not be shipped until Tuesday, October 16, 2012
We pride ourselves on offering the highest quality merchandise. If you are unhappy with your purchase, please email nathiya@pineappleseed.com for a return authorization number. If you do not obtain a RA#, your package will be refused. Items must be unused in original condition within 14 days for a full refund. You can return an item for up to 30 days for credit or exchange. The item must be returned in the same condition as it was sent, unworn. Damaged goods due to buyers' negligence will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer, as we do not sell used merchandise. Shipping costs are not refundable.
In your return package, please include a copy of your receipt with a written reason for the return and/or any exchange request. An email confirmation will be sent upon receipt of merchandise.
For your security, please return your order using an insured courier such as USPS and keep your receipt. We are not responsible for items lost or damaged in transit.
We accept PayPal for payments, If you don't have PayPal, you can use your credit card and have your payment processed through Paypal. We are a PayPal verified member.
"Verification increases the security of the PayPal network. Verified members have successfully completed PayPal's Verification system to establish their identity with PayPal. The Verification process varies by country or region. For example, in the U.S., a Verified member has added and confirmed a bank account with PayPal. In Germany, a Verified member has completed a bank transfer or the Expanded Use Process. In most countries and regions where PayPal is available, a Verified member has added a credit card and completed the Expanded Use process." - http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/verification-faq-outside
