By mail: Pineapple Seed Customer Services, 247 Tanglewood Dr, Richmond, CA 94806
By e-mail: Click here to e-mail Pineapple Seed customer service.
SHIPPING INFO:
Jewelry shipping is $6.75 flat fee (Domestic Priority).
We ship all packages with USPS Priority Mail.
Shipment to Canada, Mexico and Central America is $15 flat fee (international Priority).
For international shipping to the Western Europe, intl' Priority shipping is $20.
Shipment to Australia and New Zealand is $25.00 flat fee (international Priority)
All others, please contact us for more info.
Intl' buyers are responsible for custom clearence and related duties.
Orders usually ship within 2 business days. If any of the items that you ordered are out of stock we will notify you immediately.
Orders placed on Friday, Saturday or Sunday will be shipped the following Monday.
RETURNS + EXCHANGES:
We guarantee that your Pineapple Seed piece is free of defects such as breakage for 6 months from your purchase date.
If for any reason you are not completely satified with your purchase we are happy to replace your purchase with another selection or refund the credit card you used to make the purchase. Jewelry returns are accepted (unworn) within 14 days, with a $8.00 restocking fee.
Just repack the item in its original pakaging along with the paking slip and email us at:
We will then instruct you on where to ship the package.
For your security, please return your order using an insured courier such as USPS and keep your reciept. We are not responsible for items lost or damaged in transit.
WHOLESALES INQUIRY:
If you are interested in carrying Pineapple Seed jewelry at your store or boutique, please contact me at wholesale@pineappleseed.com or 510-964-7809 for wholesale pricing.
All initial orders must be over $200. Follow up orders can be for a lesser amount.
We mail all jewelry via USPS, Priority Mail.
With jewelry that we have in stock, orders can be met in 3 business days. Back orders will take 4-5 weeks.
Please provide us with the following info:
1. Your store name and address
2. Your resale license #
PAYMENT INFORMATION
We accept PayPal for payments, If you don't have PayPal, you can use your credit card and have your payment processed through Paypal. We are a PayPal verified member.
"Verification increases the security of the PayPal network. Verified members have successfully completed PayPal's Verification system to establish their identity with PayPal. The Verification process varies by country or region. For example, in the U.S., a Verified member has added and confirmed a bank account with PayPal. In Germany, a Verified member has completed a bank transfer or the Expanded Use Process. In most countries and regions where PayPal is available, a Verified member has added a credit card and completed the Expanded Use process." - http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/verification-faq-outside
